Support

How to reach us

Email support@postninestudio.com. We read every message and reply as quickly as we can. If your question is urgent, say so in the subject line.

What to include

For anything app related, the following details let us help on the first reply rather than the third:

• The name of the app and its version number.
• Your device model and operating system version.
• What you expected to happen, and what happened instead.
• The steps that reproduce the problem, if you know them.
• A screenshot or screen recording, where it helps.

App support

Post Nine Studio LLC has not released an application yet. Each app we ship will have its own website, with support material and a privacy policy specific to that app; this page will link out to each of them. Until then, the address above is the right place for any question about the studio or its forthcoming products.

Privacy and data requests

Requests to access, correct, or delete personal information can go to support@postninestudio.com. Our Privacy Policy explains what we collect and the rights available to you.

Reporting a security issue

If you believe you have found a security vulnerability in this website or in one of our applications, email support@postninestudio.com with the subject line “Security report”. Please give us a reasonable opportunity to investigate and fix the issue before disclosing it publicly. We are grateful for responsible reports and will acknowledge yours.